When you sit down to write out your question, try to only include the most relevant information about the problem/issue/question. On both Mac and Windows, go to Help>System Info, and the version number will be listed right up at the top. The problem you’re having may have been fixed in an update you just haven’t installed yet, or perhaps you’re using an older version and asking about a feature that only exists in a new version. The version of Lightroom you’re asking about is just as important. For the various versions of Windows, Microsoft has a nice document to show you how on each version. On a Mac, click the Apple icon and choose About This Mac, to see what version of the OS you have installed. Just about anyone helping you is going to want that info along with your question. In fact, you should consider holding off on any new OS updates until after the first bug fixes have been released, and all other software vendors have had time to update their products for the new OS. Some problems can be tied to a given operating system (OS), which is especially true in the days/weeks/months after a new version of that OS is released, or years (and years) after the OS has stopped getting updates.
Here are a few pieces of information I’ve learned from 10 years on the Lightroom Help Desk that you always want to include with any request for help: Operating System and Version From dealing with problems to trying to learn how to do a new technique, knowing how to ask the question (and where) can save you a lot of time and assist the right people in giving you the answers you need.
We all need help using Lightroom from time to time.
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